Communication

The following听is a list of tools to assist you when communicating with students and colleagues. Additionally, the听What I Can Do Now?听page is also an excellent resource for determining what has to happen right away.听

CSUN App

The听CSUN app听can be used to keep in touch by accessing the campus directory and staying on top of news.听

Email

  • Using听a Class Mailing List
    • Each semester, class lists are created for every class and emailed to the instructor of record. These lists can be used to communicate with your class. If you do not know what your list is, the format is as follows:听听Example听list format: classp20.12345-c@csun.edu听听 听
      • (The word听class,听 PLUS the two letter abbreviation for the term, example听sp听(spring), PLUS the 2 digit year abbreviation,听听Example:听20听for 2020, PLUS a period, PLUS the 5 digit ticket number for the class.听Example:听12345, PLUS -c.听

File Sharing

Final Grade Entry - SOLAR

Lecture capture/recording

Phones & Voicemail

  • Call Forwarding
    • From your CISCO office phone, there is a soft button called听CFwdALL. This button can be used to forward calls to another number within the (818) area code. The number you forward to must include听9 + 1 + (area code). If you need to forward calls to a number outside of the (818) area code, submit a request through the听IT Help Center. Note: On Campus users will be able to detect the phone number you forwarded your calls to.听
    • If you are off campus and need to forward your line, some users have automatically been granted access to the Call Manager User Page (President, President's cabinet, MPPs). To use this service, review the听.听 If you need access to this page, contact the听IT Help Center.听
  • Calls Made from Personal Devices
    • If you need to make a call from a personal device and wish to block your number, dial *67 before placing the call.听
  • Virtual Desktops / Machines
    • If you are in need of a virtual desktop setup, this can be managed through myCSUNsoftware but administrative rights are required to download the Citrix receiver. For a complete guide, visit听.
  • Virtual Phones / Soft Phones
    • To utilize the virtual phone software, you must first connect to听GlobalProtect VPN.听
    • For CSUN Owned Windows Devices: Virtual phones, or soft phones, can be setup on your CSUN owned Windows desktop to simulate your on-campus phone. To use this service, complete the听Virtual Phone / Call Communicator Request听form. Once access has been granted, view the听听quick guide for step-by-step instructions on how to install the software on your CSUN owned Windows machine.听
    • For Personally Owned Windows Machines:听Virtual phones, or soft phones, can be setup on your personally owned Windows desktop to simulate your on-campus phone. To use this service, complete the听Virtual Phone / Call Communicator Request听form. View the听听quick guide for step-by-step instructions.
    • Cisco Jabber is a softphone solution for PCs, Macs, iPhone, and Android: For more information on Jabber, visit听CSUN's Jabber page.听
  • Voicemail
    • For information on how to log in from off-campus to retrieve your message, please review the听.

Remote Access

  • VPN
    • Library journals, college file shares, etc
    • DUO听Push for those users when using VPN

University Library 24/7 Chat

Web Conferencing and Office Hours

  • Zoom听(video / web conferencing