Consumer Rights, Appeals, & Complaints

Have a complaint about any of our programs?

  1. First, try to resolve it at the source.聽 Talk with the professionals or Clinic Coordinator who are in the Program, and work with them to try to resolve the issue at this local level.
  2. Second, contact your Service Coordinator at Regional Center.聽 Let your Service Coordinator what the issue is, what you have tried so far and who you have spoken to.聽 Work with your Service Coordinator to try to resolve the issue.
  3. Third, contact one of the Early Start Coordinators at Regional Center. Let that Coordinator know that you have tried, and who you worked with.聽 Tell the Coordinator why you feel the issue is not resolved, and work with the Coordinator to come to a resolution.
  4. Fourth, while we all hope that issues affecting you and your child can be resolved at the local level, sometimes they cannot.聽 The Department of Developmental Services has a booklet for all families that need assistance beyond the local level.聽 You are welcome to download this booklet and follow its instructions for complaints or appeals. You may also wish to save or bookmark this for future reference.聽聽