Procurement Card (P-card)

P-CARD QUICK REFERENCE GUIDE

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P-CARDHELP DESK

Waiver requests, declined transactions, limit changes, employee transfers or separations, U.S. Bank account updates or Staples related questions:

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REPORTING LOST OR STOLEN P-CARDS

  • Contact U.S. Bank Customer Service at (800) 344-5696. Note: Have the card account number and password ready. Do not use personal information (i.e., mother's maiden name or social security number).
  • Access the located on the Purchasing website to log a request to initiate a new replacement card or email the P-Card Program Administrator at pcardhelp-l@csun.edu.
  • The Cardholder will be notified by the P-Card Program Administrator when the replacement P-Card is available for pickup.

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REPORTING FRAUDULENT ACTIVITY

  • Contact U.S. Bank Customer Service at (800) 523-9078. Note: Have the card account number and password ready. Do not to use personal information (i.e., mother's maiden name or social security number).
  • Access the located on the Purchasing website to log a request to initiate a new replacement card or email the P-Card Program Administrator at pcardhelp-l@csun.edu.
  • The Cardholder will be notified by the P-Card Program Administrator when the new P-Card is available for pickup.

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PASSWORD RESETS

  • Contact U.S. Bank Customer Support at (877) 887-9260 or
  • Access the located on the Purchasing website to: o Visit the Frequently Asked Questions on how to reset passwords o Log a request o Email the P-Card Program Administrator at pcardhelp-l@csun.edu to reset a password

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RECONCILIATION PACKET QUESTIONS